As a Salesforce Engagement Manager at NeuraFlash, part of Accenture, you will have the opportunity to develop and manage customer relationships, provide oversight on project teams, and act as a 'thought leader' for customers. You will also participate in customer sales cycles and collaborate with the Sales organization to build account growth and expansion plans. The role requires a strong blend of solution architecture, pre-sales advisory, and client-facing leadership experience, as well as expertise in Contact Center, Salesforce, or AWS-based solution design.
Requirements
- 10+ years of consulting experience with a strong blend of solution architecture, pre-sales advisory, and client-facing leadership across iterative software development initiatives
- 5+ years leading complex customer engagements or solution workstreams of 15+ team members, with direct accountability for solution strategy, technical direction, and stakeholder alignment
- 5+ years of experience architecting, selling, and delivering Salesforce or AWS solutions, with the ability to clearly explain platform capabilities, tradeoffs, implementation considerations, and roadmap options across Salesforce clouds and/or AWS services
- Deep expertise in Contact Center, Salesforce, or AWS-based solution design, such as Salesforce Service Cloud, Experience Cloud, Field Service, Revenue Cloud, Amazon Connect, and/or integrated CCaaS ecosystems
- Proven pre-sales experience, including discovery leadership, solution mapping, scoping, estimation, and presenting technical and business value to C-level and VP-level stakeholders
- Hands-on experience designing end-to-end architectures across multiple phases of delivery—requirements, solution blueprinting, user experience, integrations, data models, QA strategy, and go-live readiness
- Strong understanding of the full SDLC and program governance, enabling clear articulation of technical risks, architectural decisions, and roadmap tradeoffs to both technical and non-technical audiences
- Experience shaping and managing cross-functional solution teams, including developers, technical architects, business analysts, and QA resources to deliver cohesive and scalable solutions
- Strong commercial acumen with proven experience creating SOWs, Level of Effort estimates, Change Orders, and supporting sales motions while managing scope, value proposition, and customer expectations
- Excellent communication and storytelling skills, capable of leading executive conversations, whiteboarding future-state architectures, roadmap creation, and influencing decision-making in pre-sales and delivery settings
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Relocation Assistance
