Salesforce Solution Architect, Service Cloud Voice

NeuraFlash, Part of Accenture, is redefining the future of business through AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions to revolutionize workflows and elevate customer experiences. We're proud to be creating the future of generative AI and AI agents and are seeking a talented Solution Architect to join our growing Service Cloud Voice practice.

Requirements

• 3-5+ years project experience in a hands-on position
• 3+ years of experience with Salesforce in a development or configuration capacity
• Understanding of customer service and contact center operations with experience solving Complex Use Cases
• Solid understanding of Salesforce Platform and its architecture
• Experience building Custom Applications, Lightning Experience, Visual Flows, and Process Builders within Salesforce
• Understanding of Release Management, Application Lifecycle Management, Development Lifecycle, and Deployment Best Practices and Governance
• Client facing experience in the following areas: Pre-Sales Activities, Project Management/Ownership, Discovery and Design, Delivering Solution Options to Customers, and Enterprise Application Architecture

Benefits

• Health, dental, and vision benefits
• Retirement plan
• Generous paid time off
• Flexible work arrangements
• Professional development opportunities
• Onsite amenities and perks