Sr. Salesforce Consultant, Service Cloud Voice

We are looking for a Sr. Salesforce Consultant, Service Cloud Voice to join our team at NeuraFlash, Part of Accenture. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions to revolutionize workflows and elevate customer experiences. You will have the opportunity to facilitate business process reviews, configure Salesforce Service Cloud Voice and Amazon Connect solutions, and partner with our Artificial Intelligence team to create innovative Salesforce solutions for our customers.

Requirements

• 4+ years project experience in a hands-on position
• 4+ years of experience with Salesforce in a development or configuration capacity
• Understanding of Customer Service and Contact Center Operations with experience solving Complex Use Cases
• Solid Understanding of Salesforce Platform and its architecture
• Experience building Custom Applications, Lightning Experience, Visual Flows, and Process Builders within Salesforce
• Understanding of Release Management, Application Lifecycle Management, Development Lifecycle, and Deployment Best Practices and Governance
• Client facing experience in the following areas: Pre-Sales Activities, Project Management/Ownership, Discovery and Design, Delivering Solution Options to Customers, and Enterprise Application Architecture

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance