Entry Level Support Engineer

Join New Era Technology and become an Entry Level Support Engineer. You will be the first point of contact for IT-related issues, deliver excellent customer service, and troubleshoot technical problems in the education sector.

Requirements

• Must be a NZ Citizen or hold permanent residency
• Must have a NZ Driver's License (Full or Restricted)
• Respond to client inquiries and provide technical support via various channels
• Diagnose and troubleshoot technical issues reported by clients
• Document and track client issues using a ticketing system
• Escalate unresolved issues to appropriate teams and follow up until resolution

Benefits

• A friendly team environment with a strong technical support network
• Opportunity to work with the IT industry's latest technologies
• Internal career growth for high performers and IT super-stars
• An opportunity to earn while you learn with our Certification Bonus Program
• EAP Program
• Cost price on products from our suppliers
• Referral Bonus Initiative
• School holiday – Projects and Training opportunities