Join New Era Technology as a Systems Engineer to support and maintain client IT environments, troubleshoot infrastructure and LAN/WAN network issues, and assist with the rollout of new technologies.
Requirements
- Provide remote and onsite IT support to clients
- Troubleshoot and fix hardware, network, and system issues
- Maintain, configure, upgrade, and repair IT equipment
- Ensure systems are secure, stable, and performing well
- Respond to incidents and resolve issues within SLA targets
- Act as an escalation point and assist junior team members
- Work with clients and vendors to resolve technical issues
- Recommend suitable technologies and IT solutions
- Create and update technical designs and documentation
- Monitor system logs and manage incidents
- Improve and automate technical processes where possible
- Keep technical skills up to date through training
- Participate in on-call support and complete required documentation
Benefits
- Friendly team environment
- Broad range of options for training and developing your IT skills
- Opportunity to work with the IT industry's latest technologies
- Internal career growth
- Cost price on products from our suppliers
- Lunches and snacks
- Comprehensive Employer Assistance Program
- Bonuses and incentives for upskilling
- Referral bonus
