Associate Technical Success Manager
New RelicCalgary, Alberta, Canada • Toronto, Ontario, Canada • Vancouver, British Columbia, Canada
Posted March 12, 2026
Full Time
About the Company
We celebrate our talented Relics' different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones.
Job Description
We are a global team of innovators and pioneers dedicated to shaping the future of observability. As an Associate Technical Success Manager, you will play a foundational role in nurturing technical relationships with customers, supporting their initial adoption and understanding of our platform.
Requirements
- BS or equivalent experience: Computer Science or Computer Engineering
- Certified or equivalent experience in Cloud technology (AWS, Azure, or Google Cloud Platform)
- Cloud-Native Foundation: technical knowledge of modern tech stacks, including Cloud, Containers, and Kubernetes (EKS, AKS, or GKE).
- Familiarity is desirable with at least one programming language (Java, PHP, Ruby, Node.js, Python or SQL scripting for initial integration support and optimization.
- At least 1 year of experience in a customer-facing role within SaaS or tech sectors
- Skilled in communicating technical concepts clearly and building strong relationships.
- A proactive attitude toward problem-solving and customer success.
- Excellent analytical and problem solving skills
- Experience with AI Tools; Experience in prompt engineering/natural language processing ("vibe coding") to efficiently retrieve information or develop solutions.
- Strong written communication skills.