Manager, Commercial Technical Success

We are a global team of innovators and pioneers dedicated to shaping the future of observability. As we continue to expand our global footprint, we're looking for passionate people to join our mission.

Requirements

• Proven Management: Direct experience leading technical customer success, professional services, or technical account management teams within a SaaS environment.
• Operational Architect: The ability to design and deliver support models that scale with growth while remaining aligned with specific customer segments.
• Technical Fluency: A strong understanding of modern web/mobile application architecture and the ability to speak the
• Commercial Acumen: A deep understanding of value drivers in recurring revenue business models and how to translate technical milestones into ROI.
• Global Perspective: Experience managing distributed teams across diverse cultural and commercial landscapes in EMEA and APAC.
• Service Delivery Roots: A combined background in technical architecture and post-sales service delivery.
• Agility: A track record of learning and adapting quickly within high-growth, dynamic environments.

Benefits

• Flexible workforce model (fully office-based, fully remote, or hybrid)
• Diverse, welcoming and inclusive environment
• Opportunities for professional growth and development