R0000558 - Senior Manager, Solutions Consulting

We are looking for a Senior Manager, Customer Advocacy, to lead technical teams in APJ. The role involves operationalizing the technical strategy to drive growth, expansion, and continued success. The ideal candidate should have 12+ years of experience in technical sales, solution consulting, or customer success, with at least 5–7 years in people management. They should also have strong technical acumen, including cloud computing and observability.

Requirements

• 12+ years of experience in technical sales, solution consulting, or customer success
• 5–7 years in people management (leading managers or high-level individual contributors)
• Strong understanding of sales methodologies (e.g., MEDDPICC) and experience partnering with enterprise sales teams to close complex deals
• Strong background in cloud computing (AWS, Azure, GCP) and observability
• Familiarity with AI (Generative, Ops, Agentic), ITSM, DevOps, SRE, and CI/CD pipelines
• Experience working within a Software Consumption-based business model is highly preferred
• Bachelor’s degree in Computer Science, Engineering, or a related technical field

Benefits

• Flexible workforce model
• Opportunity to work in a variety of workplaces, including fully office-based, fully remote, or hybrid
• Stewardship of data and customer security