Product Support Associate (Live Chat)
Newfold DigitalCebu, Philippines
Posted March 13, 2026
Full Time
About the Company
Network Solutions is a digital identity authority that helps secure domain names, protect brands, and safeguard infrastructure.
Job Description
Provide excellent service and support to customers through chat and email, troubleshoot technical issues, and escalate valid issues to the appropriate channels.
Requirements
- At least 6 months to 1 year of customer service experience supporting live chat
- Basic understanding and knowledge of internet principles, terminology, and functionality
- Typing speed of at least 45 WPM
- Knowledge of web hosting is preferred
Benefits
- Competitive HMO benefits
- Punctuality Bonus
- Generous Vacation policy