Product Support Associate (Live Chat)

Product Support Associate (Live Chat) for Network Solutions, handling customer inquiries related to domain names, DNS, web hosting, email configuration, and website issues, requiring strong problem-solving skills, technical curiosity, and continuous learning. The role is not a typical customer service job and welcomes candidates of all experience levels, including fresh graduates in IT or related fields.

Requirements

• Candidates with strong English communication skills
• Individuals with strong problem-solving and logical thinking skills
• Must have a typing speed of at least 45 WPM
• Fresh graduates (IT, Computer Science, Computer Engineering, or related fields)
• Experience with web hosting, domains, or DNS
• Familiarity with tools like cPanel, WHM, or WordPress
• Previous technical support experience

Benefits

• Structured training and mentorship
• Real technical skill development
• Career growth opportunities in technical and operations roles
• Competitive HMO benefits
• Punctuality Bonus
• Generous Vacation policy