The IT Business Solutions Manager works closely with business leadership to define, manage, and complete IT projects in alignment with business objectives and initiatives. They serve as an advocate for the business within IT through proactive identification of business needs, understanding the value, prioritizing the efforts within IT and ensuring successful delivery of the resulting solutions & ongoing support.
Requirements
- Actively elicit & communicate business requirements using interviews, process documentation, brainstorming sessions, surveys, site visits, and/or workflow analysis.
- Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
- Define and write user stories to represent business requirements.
- Deliver the following artifacts as needed to support comprehensive understanding: functional requirements, process flow diagrams, screen mockups, and data flow diagrams.
- Collaborate with developers and IT subject matter experts to establish the technical vision and analyze tradeoffs between factors such as cost, time to deliver, usability, system performance, and scalability.
- Serve as the conduit between the user community (internal and external customers) and the software development team through which requirements flow.
- Proactively communicate with external customers and internal business partners, and successfully engage in multiple initiatives simultaneously.
- Drive and challenge business units on their assumptions of how they will successfully execute their plans.
- Plan and execute projects according to agile methodologies.
- Be the liaison between the business units, technology teams and support teams, and ensure the successful delivery of IT solutions.
- Develop a thorough understanding of the business model, operational processes, and key performance indicators.
- Work closely with business leadership to perform ROI analysis and prioritize IT initiatives.
- Define project scope, goals, deliverables, budget, and actively manage risk.
- Develop project plans and coordinate resources to ensure that the project is successfully completed within defined constraints.
- Ability to effectively and accurately convey information to others.
Benefits
- Medical, dental, and vision insurance
- Health Savings Account with employer contribution
- 401(k) Retirement plan with employer match
- Paid Maternity Leave/Parental Bonding Leave
- Pet insurance
- Adoption Assistance
- Tuition reimbursement
- Employee Loan Program
- Volunteer Time Off (VTO) day
- Employee Matching Gifts Program
- Newrez Grants Program
