Intake Coordinator
NexGen Medical CentersLawrenceville, Georgia, United States • Gainesville, Georgia, United States
Posted April 19, 2026
Full Time
About the Company
NexGen Medical Centers offers same‑day interventional pain management and medical evaluations for auto, work, sports, and concussion injuries. They provide a full range of minimally invasive procedures—trigger‑point injections, epidural steroid injections, facet and radiofrequency ablation, and PRP therapy—at no out‑of‑pocket cost to injury victims. The practice emphasizes rapid access, coordinated care with specialists, and patient‑centric logistics such as transportation support, ensuring a seamless recovery pathway. Their collaborative, multidisciplinary approach and commitment to immediate, high‑quality care set them apart in the field of injury treatment.
Job Description
Intake Coordinator will be the first point of contact for prospective patients, making a great first impression and ensuring every new patient gets scheduled quickly and correctly. The role involves answering the New Patient Hotline, monitoring and processing referral inboxes, completing intake and eligibility, scheduling initial evaluations, documenting every interaction, closing the loop with referrers, and protecting patient privacy.
Requirements
- 1–2+ years in medical front office, call center, patient access, or care coordination (pain management, ortho, neuro, or PT is a plus)
- Comfortable with high call volumes and multi-tasking between phone, email, and EMR
- Working knowledge of insurance basics (workers' comp) and PI workflows (LOP, attorney communication)
- Strong written & verbal communication; professional, calm, and patient-centric phone presence
- Tech-savvy with EMR/PM systems and Outlook; accurate data entry and documentation
- HIPAA-aware
- Detail-oriented, reliable, and punctual
- Bilingual (Spanish/English) preferred
Benefits
- Healthcare Stipend
- 401(k) matching
- Competitive salary
- Opportunity for advancement
- Paid time off
- Training & development