Customer Care Agent SME Services with Swedish
NexiKrakow, Lesser Poland Voivodeship, Poland
Posted January 21, 2026
Full Time
About the Company
We’re an international team of 10,000+ people across 25 countries, united by shared ambition and a passion for innovation.
Job Description
Shape the Future of Payments with Nexi in 2025. As a Customer Care Agent for SME Services with Swedish, you’ll join a collaborative and forward-thinking team based in Cracow, delivering exceptional customer care to small and medium-sized enterprises in the Danish market.
Requirements
- Handle customer inquiries via calls, emails, and chats about acquiring or/and technical products.
- Provide technical support for card terminals and self-service portals.
- Manage administrative tasks such as updating customer details and resolving invoice-related questions.
- Collaborate with internal and external teams to ensure smooth operations.
- Use CRM, ERP, and other systems to assist customers effectively.
Benefits
- Attractive salary and a competitive benefits package
- Tech equipment: Get the tools you need to succeed, including the latest technology to support your work
- Join an international team: Collaborate with experts from across Europe and bring your ideas to life in a dynamic, global environment
- Grow and develop: Gain hands-on experience and structured training through our PayTech University, designed to accelerate your career and help you reach your full potential
