Customer Care Specialist

We are looking for a Customer Care Specialist to join our team. You will be responsible for providing excellent customer service, analyzing and optimizing processes, and developing creative solutions. You will work closely with the Customer Service Supervisor and international interfaces.

Requirements

• Passion for customer service and company goals
• Strong strategic and analytical thinking
• Solution-oriented working style and high level of self-initiative
• Flexibility and adaptability in a dynamic environment
• Strong communication skills and trustworthiness
• Appreciation of diversity and different perspectives
• Professional experience in customer service or a comparable position
• SAP knowledge is desirable
• Very good Excel and MS Office knowledge is essential
• Very good knowledge of German and English

Benefits

• An environment that lives and promotes change
• Close collaboration with the management level and real participatory possibilities
• Personal and professional development
• A motivated team and an open corporate culture
• Hybrid working model
• Attractive salary, vacation and Christmas pay, performance-based bonus payments
• Work-life balance through flexible working hours, hybrid working model, and 30 days of vacation
• Crisis-secure employer in the medical industry
• Many additional benefits (free drinks, lunch allowance, fresh fruit, corporate benefits, etc.)
• Development opportunities
• Social benefit package
• Company pension scheme and wealth-enhancing benefits
• Pleasant working climate
• Appreciative team spirit
• Open feedback culture
• Good public transportation connection (bus & train) & free parking