Finnish-speaking iGaming Customer Service Agent in Malta

We are looking for a passionate, people-centric individual with great communication skills to join our friendly, fun and creative team as a Finnish-speaking iGaming Customer Service Agent. The role involves resolving customer queries via calls, live chat and email, taking ownership of customer cases, and communicating directly with other teams and providers to solve customer problems. The ideal candidate will have a fluent knowledge of Finnish, analytical and problem-solving skills, and be able to adapt to shift work.

Requirements

• Fluent knowledge of Finnish- both written and spoken
• A keen interest in sports and casino
• Analytical and problem-solving skills
• Able to adapt to shift work
• Customer service experience is considered a plus
• Able to multitask

Benefits

• Relocation package
• Competitive bonus scheme
• Quarterly team events
• Weekly company events
• One-time bonus for workstation setup
• Up to 40 days a year of remote work
• Wellbeing allowance
• Comprehensive International Private Health Insurance
• Breakfast and lunch at the office