IT Support Analyst

The IT Support Analyst provides first- and second-line support to colleagues and supports the smooth operation of IT, Audio Visual (AV), and network infrastructure. The role involves troubleshooting issues, maintaining core systems, and delivering a high standard of customer service across a global business.

Requirements

• Prior experience in an office-based IT support role (1st/2nd line) within a global or multisite context.
• Familiarity with Azure/Active Directory, Microsoft 365, basic networking, and endpoint management; Linux exposure desirable.
• Working knowledge of IT service management tools (e.g., Freshdesk) and standard ITIL practices.
• Good written and spoken English; Italian language skills required for local support.

Benefits

• Market-competitive salary
• Annual discretionary bonus
• Hybrid working
• International scope
• Busy role in a supportive team, with plenty of opportunities to learn