ITSM Problem Manager
NextGen HealthcareGeorgia, United States
Posted November 26, 2025
Full Time
About the Company
NextGen Healthcare is an equal opportunity employer that celebrates diversity and is committed to creating an inclusive environment for all employees.
Job Description
The ITSM Problem Manager is responsible for driving root cause analysis, problem elimination, and long-term solutions to recurring issues impacting NextGen Healthcare. The role will partner closely with various teams to investigate and resolve persistent issues affecting service delivery.
Requirements
- 5+ years of experience in IT operations, software engineering, systems architecture, or infrastructure engineering
- 2+ years in a dedicated Problem Management or post-incident review role
- Experience in enterprise IT environments
- Strong background in application and/or infrastructure architecture, with experience across cloud, on-prem, and hybrid environments
Benefits
- Health, dental, and vision insurance
- Retirement plan
- Paid time off
- Professional development opportunities