Incred (Algebrik AI)- Product Support Associate
NexthireLocation not specified
Posted January 5, 2026
Full Time
About the Company
Nexthire specializes in strategic human capital consulting, including executive search, career transition, and advisory board formation.
Job Description
Product Support Associate role for a highly motivated and customer-focused individual in the fintech SaaS industry.
Requirements
- Be a Problem Solver: Answer questions and help the business team with basic technical issues they face while using our product.
- Help and Guide: Provide prompt and accurate assistance to the team via email, chat, or our internal support system.
- Know When to Escalate: Identify and report more complex issues to the senior support or technology teams.
- Keep Things Organized: Log and track all support requests and their resolutions in our system.
- Stay Alert: Watch for any signs of product issues and inform the tech team right away.
