Sr. IT Director 0325

We are seeking a visionary and strategic Sr. IT Director to lead the technological advancements for our client that’s in the customer contact center industry.

Requirements

• Develop and execute the company’s technology roadmap to drive efficiency, customer satisfaction, and business growth.
• Oversee the design, development, and implementation of IT systems, software, and infrastructure supporting contact center operations.
• Ensure the reliability, security, and compliance of technology solutions with industry regulations (e.g., PCI-DSS, HIPAA).
• Lead the adoption of AI, automation and off-shelf solutions for improved customer engagement and operational efficiency.
• Evaluate and integrate omnichannel communication platforms, including voice, chat, email, SMS, and social media.
• Manage relationships with technology vendors, partners, and third-party service providers
• Spearhead the ongoing cloud migration initiatives to enhance scalability, resilience, and cost efficiency.
• Collaborate with cross-functional teams, including operations, customer service, and sales, to align technology initiatives with business goals.
• Lead a technology team, fostering innovation and continuous improvement.
• Monitor emerging technology trends and recommend investments in tools and systems that enhance customer experience.
• Ensure business continuity and disaster recovery plans are in place and regularly tested.