Customer Support Engineer (deutschsprachig â all genders)
NFON AGPristina, Kosovo
Posted March 27, 2026
Full Time
About the Company
NFON AG is a leading provider of cloud business communication solutions in Europe, offering innovative services such as cloud telephone systems, unified communications (UCC) features, call center functionality, and smartphone integration. The company focuses on connecting people and empowering businesses through cutting-edge technology and a commitment to innovation. NFON emphasizes transparency and engagement with stakeholders, providing valuable insights into its business and the industry trends shaping the future of cloud communications.
Job Description
Customer Support Engineer will analyze and work on complex technical customer inquiries, prioritize tickets, and ensure timely processing, with the opportunity to work up to 2 days a week from home and up to 20 days a year remotely from anywhere.
Requirements
- Completed business or technical education
- At least 2 years of experience in technical 1st Level or 2nd Level Customer Support, IT Support, or comparable
- Found knowledge of SLA-based support processes and ticket management
- Experience in working with ticket systems (e.g. OTRS or comparable)
- Technical understanding in the field of telecommunications, VoIP, or cloud solutions is an advantage
Benefits
- Fair and appropriate salary
- Comprehensive health insurance for you and your family
- Professional and confidential psychological counseling (via OpenUp)
- 22 holiday days
- The opportunity to work up to 2 days a week from home
- Work up to 20 days a year remotely from anywhere
- Work in a cozy, modern office with high-quality hardware equipment
- Choose your preferred work device: Windows laptop or MacBook
- We cover the costs for e-learning courses to support your professional further development
