The Capital ICS Manager will play a central role in supporting NHS Supply Chainâs mission by managing relationships across a high number of NHS trusts within the South West region. The role exists to build strong, senior level partnerships, develop ICS wide plans, and coordinate internal expertise to deliver value that extends beyond savings.
Requirements
- Develop and implement ICS level plans that deliver value beyond savings, using a consultative and customer focused approach.
- Build and maintain strong senior relationships across a large number of NHS trusts, acting as the first line contact for all account related activity.
- Coordinate and structure internal resources to support customer priorities, working closely with the National Capital ICS Manager.
- Influence internal stakeholders across a complex organisation to align activity with customer goals.
- Take ownership and accountability for delivering value in partnership with customers, escalating or seeking support where needed.
- Work collaboratively with colleagues across functions such as diagnostics within our commercial directorate.
- Identify, manage, and accelerate growth and savings opportunities across your assigned territory.
- Manage day-to-day account administration, ensuring accurate documentation, clear communication, and timely follow up.
- Resolve issues quickly and effectively, acting as a problem solver and trusted partner to customers.
- Drive value for customers while holding accountability for revenue and savings KPIs within your region.
- Travel regularly across the South West to meet stakeholders and attend meetings at NHS Supply Chain sites.
- Balance shortâterm operational needs with longerâterm strategic projects that support ICS transformation.
Benefits
- Hybrid working opportunities
- Annual bonus schemes
- Long service awards
- Colleague recognition awards
- 27 days holiday plus bank holidays
- Option to purchase an additional 5 days
- In-house training
- Support
- Access to external qualifications
- Paid well-being leave
- Employee Assistance Programme
- Generous pension scheme
- Flexible Benefits Scheme
- Paid volunteering leave
- Discounts from the Blue Light Card and NHS Discounts
