We're seeking a Lead, Professional Services Engineer to deliver specialized expertise and solutions for NICE products and services. The role combines technical and business responsibilities, requiring engagement with clients to understand their needs, provide consultative support, and deliver cutting-edge solutions.
Requirements
Bachelor’s degree in technical (e.g., Computer Science, Information Systems, Electrical Engineering) or business field (e.g., Marketing, MIS) or equivalent work experience.
10+ years of professional experience, with 1+ years in digital channels or AI/Bot software applications preferred.
Proven expertise in technical configuration and programming of AI and contact center technologies, CRM integrations, APIs, and other ecosystem technologies, best practices for contact center operations and KPIs.
Benefits
NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week.
Endless internal career opportunities across multiple roles, disciplines, domains, and locations.
Employees: 5001 - 10000
