Customer Support Executive
NielsenMexico City, Mexico City, Mexico
Posted March 12, 2026
Full Time
About the Company
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth.
Job Description
The Customer Support Executive acts as the first line of support for a large pool of NIQ Brandbank supplier clients, working collaboratively within the team to ensure high-quality service delivery. The role is responsible for achieving quarterly Customer Satisfaction targets and maintaining key business metrics around timeliness, quality, and coverage.
Requirements
- Fluent English language
- Experience in a Customer Support role, ideally in a Business-to-Business environment
- Demonstrable ability to perform against multiple business KPI’s, particularly inclusive of Customer Satisfaction / Voice of the Customer measures
- Proven ability to work collaboratively as part of a diverse team, in a fast-paced environment
- Highly organized, driven, with good time management skills and a logical approach,
- Able to prioritize workload, and excellent attention to detail.
Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)