Rider Support Supervisor

The Rider Support Supervisor leads and manages the Rider Support team to ensure efficient handling of rider-related issues, delivering high-quality support, and maintaining operational excellence.

Requirements

• Bachelor’s degree in Business Administration, Logistics, or related field.
• 2–4 years of experience in customer support or operations, preferably in logistics or last-mile delivery.
• Previous experience in a supervisory or team lead role.
• Strong problem-solving and analytical skills.
• Excellent communication skills in Arabic and English.
• Ability to work in a fast-paced, dynamic environment.
• Proficiency in MS Office and reporting tools.
• Experience in rider/courier operations or delivery platforms.
• Knowledge of performance metrics and workforce management.
• Strong leadership and coaching abilities.

Benefits

• Be part of a fast-paced, impact-driven environment
• Opportunity to grow into advanced support or quality-focused roles
• Work closely with cross-functional teams to improve partner experience