Director, Client Services

Join NinjaTrader as Director, Client Services and lead the growth, scalability, and operational excellence of the Client Services organization. Develop a high-performing team capable of supporting clients across multiple time zones and communication channels, and drive business growth through strategic leadership, coaching, and operational oversight.

Requirements

• Bachelor’s degree or equivalent practical experience
• 8 to 10+ years of experience in Client Services, Customer Support, or Customer Success, including at least five years in people management roles within B2C environments
• Proven experience scaling and operating complex service organizations, ideally with global, multi-channel, or 24/7 support models
• Strong operational and analytical skills, with a track record of using data to guide decisions and drive outcomes
• Solid business acumen and the ability to connect Client Services initiatives to broader company goals
• Demonstrated ability to lead through change, navigate ambiguity, and influence cross-functional partners
• Excellent communication, leadership, and coaching skills

Benefits

• Generous PTO
• 7 Paid Holidays Annually + 5 Conditional Holidays Annually
• 1 Service Day Annually
• 401k with 3.5% Company Match
• Paid Parental Bonding Leave
• Health, Vision, Dental Coverage
• Life and Disability Insurance Covered 100% by NinjaTrader