Customer Service Employee - Forwarding Air

We are looking for a Customer Service Employee to join our Air Cargo Division in Hoofddorp, Netherlands. As a Customer Service Employee, you will be responsible for the operational processing and coordination of air cargo shipments (both import and export). You will be in daily contact with our customers, advising them on shipments, resolving operational issues, and proactively informing them of any delays or deviations. You will also be responsible for the administrative handling of documents and factoring, working closely with internal departments and external partners to achieve team goals and KPIs.

Requirements

• MBO+ work and thinking level, preferably in Logistics or Supply Chain
• Full-time availability
• Basic knowledge of air cargo and forwarding processes
• Knowledge of transportation documentation and customs processes
• Experience with CargoWise
• 1-3 years of work experience in logistics, preferably in air cargo forwarding
• Experience in an administrative or customer service role is a plus
• Good command of Dutch and English languages in speech and writing

Benefits

• Mark-conform salary with a shift premium
• Good pension scheme
• Training opportunities with access to all GoodHabitz courses and training
• 25 vacation days based on a full-time employment contract