IT Support Specialist
Nityo InfotechFlorence, Kentucky, United States
Posted January 27, 2022
Full Time
About the Company
Nityo Infotech is a global technology solutions provider with over 31,000 employees across 41 countries. Specializing in managed services, tech outsourcing, and professional services, Nityo offers a wide range of solutions including digital lending platforms, AI/ML-based chatbots, anti-money laundering solutions, and cloud migration services. With a focus on innovation and growth through its 'RIG' framework, Nityo serves diverse industries such as banking, insurance, and FMCG, and is trusted by over 3000 enterprises worldwide.
Job Description
IT Application Support Specialist responsible for investigating and troubleshooting application issues, feature requests and bug resolution, working closely with IT Support, Database and Application Development teams.
Requirements
- Provide first level technical support, maintenance and troubleshooting for hardware and software in a Microsoft Windows environment
- Provide input to design requirements associated with client platform future roadmap
- Troubleshoot and resolve mobile device issues or problems with device hardware and software
- Manage trouble tickets using the client designated corporate ticketing system (ServiceNow)
- Provide input to design requirements associated with continued installation, integration, and testing of the smart phone information systems
- Support the customer in developing and maintaining all technical and procedural documentation pertaining to customer designated enterprise mobile device configurations, technical support, processes, and procedures
- Update & Create knowledge base and work instruction documentation
Benefits
- Health insurance
- Retirement plan
- Paid time off
- Relocation assistance
- Tuition reimbursement
