Sales Support Specialist

The Sales Support Specialist plays a critical role in ensuring the successful execution of customer orders after they are placed. This position focuses on administrative coordination, customer communication, and cross-functional problem solving to drive orders from acceptance through completion.

Requirements

• Manage and administer sales orders from entry through fulfillment and closeout.
• Serve as the primary point of contact for customers on all post-order inquiries and updates.
• Coordinate with internal teams to ensure timely order execution.
• Track order status, identify risks or delays, and proactively resolve issues.
• Process and manage order modifications.
• Maintain and update data in Salesforce, NetSuite, and internal tracking tools.
• Analyze order data using Excel to support reporting and issue resolution.
• Support continuous improvement efforts by identifying process gaps and recommending enhancements.