Technical Care Specialist

Deliver advanced technical support for broadband and IP network solutions, diagnosing and resolving complex technical issues, and collaborating with cross-functional teams to improve service quality and customer satisfaction.

Requirements

• Work independently using best practices and industry knowledge to address business and technical challenges.
• Lead or contribute to small-scale technical projects with minimal risk and resource requirements.
• Assist subject matter experts with advanced troubleshooting, including system-level tracing, debugging, and protocol analysis.
• Identify, reproduce, and document defects, and collaborate closely with R&D teams to ensure timely resolution.
• Contribute to root cause analysis (RCA) activities and participate in the preparation of technical reports.
• Create, review, and maintain technical documentation, guidelines, and knowledge base articles to support continuous learning and efficient issue resolution.