Clinical Operations Associate

Noom is seeking a Clinical Operations Associate to support day-to-day clinical and pharmacy operations and contribute to ongoing process improvements and vendor coordination efforts. The ideal candidate brings experience in healthcare or digital health operations, strong attention to detail, and a proactive approach to problem-solving.

Requirements

• 2+ years of experience in clinical, healthcare, pharmacy, telemedicine, or digital health operations
• Bachelor's degree or equivalent relevant experience
• Experience working with clinical service partners or vendors (preferred)
• Experience supporting operational improvement initiatives
• Familiarity with EMR/EHR systems and digital health platforms
• Experience using operational tools such as Jira, Zendesk, or analytics/reporting platforms (preferred)
• Working knowledge of medical terminology, HIPAA, and healthcare compliance requirements
• Experience with clinical quality assurance, chart audits, or protocol adherence (preferred)
• Strong analytical, organizational, and problem-solving skills
• High attention to detail and strong documentation skills
• Ability to manage multiple priorities and ambiguity in a fast-paced environment
• Empathy and professionalism when interacting with external stakeholders and internal team members
• Excellent communication skills and a collaborative mindset

Benefits

• Discretionary performance-based bonus
• Stock awards
• Healthcare, disability & retirement benefits
• Paid holidays and paid leave
• Various wellness programs, etc.