Dispatcher

This Dispatcher/Customer Service Agent role requires coordinating and dispatching calls to Northern California EMS and BLS personnel in a fast-paced environment. The role involves coordinating transportation requests, utilizing communication equipment, and maintaining accuracy in dispatching. The dispatcher will handle both emergency and non-emergency calls, ensuring the appropriate units are deployed and providing excellent customer service to both internal and external parties.

Requirements

• Receive and prioritize incoming requests for dispatch.
• Efficiently dispatch units to emergency and non-emergency calls.
• Effectively triage incoming requests and send appropriate units.
• Maintain accurate communication with field units.
• Perform basic data entry.
• Provide excellent customer service.