Personal Lines Associate Account Manager

North Risk Partners is seeking a customer-focused Personal Lines Associate Account Manager to serve as a point of contact for clients. The ideal candidate will be eager to learn and have excellent communication skills, with a passion for delivering exceptional service.

Requirements

• Prepare for the property and casualty licensing exam, and participate in Total CSR courses
• Work collaboratively on a team to monitor and complete tasks in different workflows
• Maintain client files in the agency management system following standard company policies and procedures
• Develop relationships with partner insurance carriers and underwriting teams
• Assist in sending ID cards, handling non-complex endorsements, processing cancellations, answering billing questions, and responding to voicemails in a timely, accurate manner
• Remarket renters and auto policies, and generate quotes for clients
• Greet and handle customer walk-ins, along with drop-off payments
• Follow all federal and state regulations, and best practices for avoiding errors and omissions
• Attend and participate in personal lines meetings, training, and classes
• Continue professional development; pursue and maintain licensing and designations as applicable

Benefits

• Comprehensive benefits package
• 401(k) plan
• Paid time off
• Paid holidays
• Hybrid work opportunities
• Continuing professional education and development
• Volunteer time off