Senior Consultant

The Senior Consultant will lead process automation initiatives across the NTAM organization, emphasizing process analysis, problem solving, and solution design and delivery. The ideal candidate will possess expertise in future-focused automation and AI tools, such as Co-Pilot Studio, Power Automate, Xceptor, Blue Prism/UiPath, and comparable platforms.

Requirements

• Lead and/or contribute to end-to-end process and automation delivery lifecycle from process assessment to transformations/improvements, solution design, automation development, and deployment.
• Collaborate with business users to conduct process mapping / Lean sessions to assess current state, design target state processes, and document business needs in comprehensive business requirements, functional, and technical specifications.
• Perform thorough testing and validation of automation solutions, documenting results to guarantee fit accuracy, security, and reliability.
• Track and report on benefits realized comparing against expected benefits at the project start.
• Experience in leveraging Co-pilot or other enterprise-approved AI tools to drive efficiency and speed across the SDLC cycle from discovery, design, development, and testing.
• Oversee and maintain existing automation workflows, resolving issues in a timely manner.
• Proactively study emerging AI and automation trends and best practices, with a particular focus on AI, GenAI, and Agentic AI advancements, and socialize ideas/thinking with peers and business partners.
• Foster a culture of continuous improvement across the organization by participating in democratizing the skills or showcasing the automations delivered.

Benefits

• Flexible and collaborative work culture
• Strong history of financial strength and stability
• Movement within the organization is encouraged, senior leaders are accessible
• Pride in working for a company that is committed to strengthening the communities they serve
• Recognition of the value of inclusion and diversity in culture, in thought, and in experience