Application Engineer Physical Security - Rochester, New York

Northland Controls is seeking a well-qualified Application Engineer to support enterprise physical security systems for a key regional client in Rochester, NY. The role provides technical support, system maintenance, and troubleshooting to ensure the reliable operation of access control, CCTV, and related security systems in alignment with Northland standards.

Requirements

• Provide technical support and maintenance for regional access control, CCTV, and integrated security systems
• Program, test, commission, and support system installations and upgrades
• Support local alarm centers, biometric systems, and key management solutions
• Perform system health checks, preventative maintenance, and remote diagnostics
• Troubleshoot PACS, VMS, and related applications through helpdesk and ticketing systems
• Maintain workstation images and support peripheral devices
• Support system/network connectivity and perform basic LAN/WAN troubleshooting
• Ensure smooth transition of sites from installation to live monitoring
• Complete site sanity checks and support project handovers
• Create and maintain accurate system documentation and handover materials
• Contribute to system upgrades and continuous improvement initiatives
• Provide occasional after-hours support as required

Benefits

• 401k Matching
• Retirement Plan
• Generous Paid Time Off
• Tuition Reimbursement
• Relocation Assistance