Participant Services Representative

We are seeking a customer service representative to join our team and serve as the friendly, knowledgeable voice of our organization. As a customer service representative for our client service center department, you will take calls from customers who have questions about retirement and healthcare benefits.

Requirements

• Assist walk-in participants and providers with questions or documentation
• Provide accurate information on claim payments, eligibility, and retirement plans
• Thoroughly document calls in the computer system
• Verify and update customer information
• Mail various forms and information as required by the customer

Benefits

• Medical, Dental, Vision & Rx benefits
• Employer provided/fully funded Defined Benefit Pension
• Up to 8.6 days of Paid Leave and 11 Holidays