Director of Student Engagement Systems

NorthWest Arkansas Community College (NWACC) is seeking a Director of Student Engagement Systems to provide strategic leadership for the College's customer relationship management strategy, governance, and performance across the student lifecycle.

Requirements

• Provide institutional leadership for customer relationship management (CRM) strategy, governance, and performance across the student lifecycle
• Translate enrollment and student success priorities into CRM-supported workflows, engagement models, and reporting requirements
• Establish and maintain CRM governance standards, including data use, segmentation, communication rules, and compliance practices
• Supervise CRM staff, including setting priorities, approving work plans, and evaluating performance
• Additional duties may be assigned as necessary to support the goals and objectives of the department and college

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Relocation Assistance