Customer Success Lead

Notable is a leading healthcare AI platform that transforms workforce productivity. As a Customer Success Lead, you will lead the post-sale relationship with strategic accounts, owning adoption, value realization, governance, and long-term success. This role requires strong executive presence, operational rigor, and the ability to translate strategy into measurable outcomes.

Requirements

• 7+ years of experience in customer success, implementation, consulting, or equivalent roles within healthcare or healthcare technology
• Proven experience partnering with and influencing C-suite and senior healthcare executives
• Strong understanding of healthcare operations, healthcare IT systems, and enterprise workflow or automation platforms
• Demonstrated ability to own complex accounts with accountability for outcomes, not just relationships
• Exceptional communication skills, with the ability to synthesize complexity into clear executive-level narratives and action plans
• Highly organized, strategic, and comfortable leading cross-functional teams without direct authority
• Bachelor’s degree or equivalent practical experience
• Willingness to travel up to 30% of the time

Benefits

• Paid Time Off
• 401k Matching
• Health Insurance
• Dental Insurance
• Vision Insurance