Customer Account Specialist

We are partnering with a fast growing, innovative company to recruit a Customer Account Specialist. As a Customer Account Specialist, you will be the primary contact for a portfolio of customer accounts, ensuring excellent service and building strong, long-term relationships.

Requirements

• Act as the main contact for customer account queries and support.
• Provide additional hyper Care support where customers require extra attention.
• Manage customer mailboxes and communications.
• Work with operations to ensure customs documentation is handled accurately and on time.
• Monitor service level agreements and address potential issues proactively.
• Build strong relationships with customers and internal stakeholders.
• Resolve complex customer or customs-related issues in collaboration with internal teams.
• Identify recurring issues or unusual account activity and escalate where needed.
• Support colleagues in delivering excellent customer service standards.
• Maintain accurate customer records and follow up promptly where information is missing.
• Report system issues to the Manager.
• Manage assigned accounts in HubSpot, ensuring records and customer interactions are updated in real time.
• Own the handover of new clients to ensure a smooth onboarding experience.
• Support operational teams with additional tasks as required by management.

Benefits

• Pension Scheme
• 31 Days Annual Leave including Bank Holidays