Situation Manager

As a Situation Manager in our Global IT Support organisation, you'll manage critical IT incidents that keep our life-saving medicines flowing to millions of patients worldwide. You'll lead the response to major and critical incidents, take charge in high-pressure situations to restore services swiftly, and collaborate with vendors, line of business customers, and management teams to drive resolution.

Requirements

• Prior experience in Major Incident Management, Situation Management, Service Operations or comprehensive experience from a Service Desk (experience in Problem Management is a plus)
• An analytical approach that enables you to gain a comprehensive overview of complex situations, identify patterns and support conclusions with factual evidence
• A solid technical understanding of IT and a genuine passion for the field
• Demonstrated leadership skills and the capability to take charge and provide direction, particularly in high-pressure situations
• A practical and inquisitive approach to your work, with strong relationship-building skills and the ability to manage stakeholders effectively
• The ability to act as a role model in your everyday working life, demonstrating a positive and constructive mindset

Benefits

• Continuous learning
• Career development
• Benefits tailored to your life and career stage