Customer Support Coordinator, 50-80%, BĂĽro ZĂĽrich oder BĂĽro Bern
NovuZurich, Zurich, Switzerland
Posted March 27, 2026
Full Time
About the Company
Novu is a full-service digital agency that designs and builds complex web applications and modern websites. They deliver custom content management systems, comprehensive course-management platforms, high-performing e-commerce shops, and mobile apps, leveraging a tech stack that includes PHP, Laravel, .NET, Vue.js, React, Angular, and Shopware. Their focus is on responsive, cross-browser solutions that blend cutting-edge technology with engaging design, ensuring accessibility from any device. Novu’s distinctive approach combines deep technical expertise with a strong UX mindset, enabling them to create scalable, user-centric digital experiences that drive business growth.
Job Description
We are looking for a Customer Support Coordinator who can bring order to chaos, handle customer support requests, and coordinate processing in close collaboration with the technical team. The role involves administrative responsibility for support contracts and customer agreements, and identifying optimization potential in processes.
Requirements
- Commercial education or similar qualification
- Experience in the communication sector
- Basic understanding of technical solutions for web-based services
- Responsibility, structure, and overview in a growing environment
- German and English language skills
- Solution-oriented communication and positive mindset
Benefits
- Flexible working hours
- Hybrid model
- Quality-oriented work environment
