Customer Service Representative

The Customer Service Representative provides customer service support, troubleshoots customer issues, and escalates issues as necessary. They deliver the customer experience strategy, answer questions regarding accounts and services, and ensure compliance with customer Service Level Agreement (SLAs).

Requirements

• High School Diploma or G.E.D.
• Two years of experience and/or training in the logistics and distribution industry
• Analytical skills and problem-solving ability
• Proficient with MS Word, Excel, PowerPoint, Outlook, telephone and internet communications
• Ability to handle confidential information
• Maintain regular and punctual attendance
• Effective prioritization and time management skills
• Ability to work in a fast-paced, high-pressure, deadline driven environment

Benefits

• Comprehensive health care
• 401k/profit sharing
• Paid time off
• Corporate philanthropy
• Employee & family events