Data Scientist II, TDI
NPS PrismGurgaon, Haryana, India
Posted March 9, 2026
Full Time
About the Company
NPS Prism is a customer experience benchmarking platform developed by Bain, offering insights into winning strategies and improving critical customer journeys. With solutions across multiple industries including Airlines, Automotive, Banking, and more, NPS Prism utilizes Voice of Customer, SaaS, Net Promoter Score, Business Intelligence, Surveys, and Market Research to enhance CX. Adopted in 15+ countries, it provides clear answers to end debates and drive meaningful improvements.
Job Description
NPS Prism is a market-leading, cloud-based SaaS business owned by Bain & Company. We are seeking a Data Scientist II with experience in both classical machine learning and modern AI systems to help drive business growth in this next phase.
Requirements
- 2+ years of professional experience in data science or applied machine learning roles
- Bachelor's or Master's degree in Computer Science, Data Science, Statistics, Mathematics, Engineering, or a related quantitative field
- Strong proficiency in Python
- Solid foundation in statistics, regression, classification and other classical ML techniques
- Hands-on experience building and deploying LLM-based or Generative AI applications
- Hands-on experience with agentic frameworks such as CrewAI, LangChain Agents, LangGraph or similar multi-agent orchestration frameworks
- Experience building multi-agent systems using frameworks such as CrewAI, LangChain/LangGraph or similar
- Familiarity with vector databases and embedding pipelines
- Experience deploying ML/LLM solutions in production with MLOps practices (e.g., MLflow, CI/CD) on cloud platforms (AWS/Azure/GCP/Databricks)
- Strong problem-solving and cross-functional communication skills
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Tuition Reimbursement
