Community Feedback Mechanism Coordinator Ethiopia Addis Ababa
NRC NORCAPAddis Ababa, Addis Ababa, Ethiopia
Posted March 31, 2026
Full Time
About the Company
The Norwegian Refugee Council (NRC) is a global humanitarian organisation helping people forced to flee.
Job Description
As a humanitarian organization, NRC is committed to accountability to affected people by ensuring meaningful engagement, safe and confidential feedback channels, and timely responses to community concerns. The Roving Community Feedback Mechanism (CFM) Coordinator is responsible for leading the implementation, oversight, and continuous improvement of the CFM in NRC Ethiopia.
Requirements
- Ensure the CO CFM adheres with NRC policies, including the CEA Policy, CFM Handbook, safeguarding (PSEAH) Policy, and data protection standards
- Support the rollout, implementation, and continuous improvement of CFM systems, tools, and guidance
- Ensure all feedback is registered, triaged, assigned, referred and closed according to relevant SOPs.
