Service Level Management - Manager
NTD SoftwareLocation not specified
Posted January 5, 2026
Full Time
About the Company
NTD Software specializes in providing top‑tier nearshore talent for staff augmentation and custom software development, helping businesses scale their teams efficiently. With offices in San Francisco and Guadalajara, the company delivers a full spectrum of services, including mobile and web development, QA, UX design, AI solutions, MVP creation, and cloud‑and‑DevOps. Their focus on accelerating digital projects supports long‑term growth and rapid innovation for clients across industries. NTD Software’s blend of geographic flexibility, deep technical expertise, and a commitment to high‑quality delivery distinguishes it as a trusted partner for modern enterprises.
Job Description
The Manager Service Level Management (SLM) performs on a team as a senior Subject Matter Expert (SME) for the function of Service Level Management.
Requirements
- Maintenance of the SLM Framework
- Identification of Service Requirements
- Agreements Sign-Off and Service Activation
- Service Level Monitoring and Reporting
