Customer Care Associate

Customer Care Associate position overview: deliver exceptional customer service, respond to customer inquiries and complaints, maintain confidentiality, and adhere to service guidelines. Position requires a passion for customer satisfaction, strong communication skills, and ability to implement change efforts.

Requirements

• Demonstrated passion for customer satisfaction excellence
• English
• Interactive customer service environment
• Related experience in the food and/or retail industry
• Strong and developed oral and written communication skills
• Ability to implement change efforts
• Advanced knowledge of PCs and familiarity with system navigation
• Positive attitude and demonstrated ability to get along with others
• Professional, empathetic, and naturally caring conversational style
• Ability to resolve complex and often sensitive customer complaints/inquiries