Customer Care Senior Representative
NTT DATAQuezon City, Philippines
Posted April 13, 2026
Full Time
About the Company
NTT DATA is a global innovator of business and technology services, specializing in consulting, data analytics, cloud solutions, digital transformation, and application modernization. With expertise spanning over 50 countries and a diverse ecosystem of partners, NTT DATA helps clients optimize and transform for long-term success through cutting-edge R&D investments.
Job Description
Customer Care Senior Representative responsible for delivering exceptional customer service, responding to inquiries and complaints, and maintaining confidentiality.
Requirements
- Demonstrated passion for customer satisfaction excellence
- English proficiency
- Interactive customer service environment
- Related experience in the food and/or retail industry (considered an asset)
- Strong and developed oral and written communication skills
- Ability to implement change efforts
- Advanced knowledge of PCs and familiarity with system navigation
- Positive attitude and ability to get along with others
- Professional, empathetic, and caring conversational style
- Ability to resolve complex customer complaints/inquiries
Benefits
- 401k Matching
- Generous Paid Time Off
- Health Insurance