Customer Care Senior Representative

As a Customer Care Senior Representative, you will be a leading Brand Ambassador serving as the first point of contact for customers, providing exceptional customer service in a caring and considerate manner.

Requirements

• Demonstrated passion for customer satisfaction excellence
• English
• Interactive customer service environment
• Related experience in the food and/or retail industry
• Strong oral and written communication skills
• Ability to learn new skills/concepts and apply this knowledge quickly and accurately
• Advanced knowledge of PCs and familiarity with system navigation
• Positive attitude and ability to get along with others
• Professional, empathetic, and caring conversational style
• Ability to resolve complex customer complaints/inquiries