Desktop Support Associate-Helpdesk
NTT DATAGuadalajara, Jalisco, Mexico
Posted April 6, 2026
Full Time
About the Company
NTT DATA Services is a global business and IT services provider specializing in digital, cloud, and automation across a comprehensive portfolio of consulting, applications, infrastructure, and business process services.
Job Description
NTT DATA Services is hiring a Desktop Support Associate-Helpdesk to provide technical support for patients and users in a call center environment. The position requires strong communication skills, bilingual abilities, and experience in customer service or a medical environment.
Requirements
- Bilingual (speaking & writing)
- 1 to 3 years of customer service experience
- 1 to 3 years of experience analyzing and solving customer problems
- Ability to communicate technical information clearly to non-technical users
- Strong organizational skills and attention to detail
- High school diploma or equivalent
- Ability to work in a fast-paced environment
Benefits
- Comprehensive benefits package
- Generous Paid Time Off