Salesforce Senior Developer - Service Cloud

NTT DATA is seeking a Salesforce Senior Developer to join their team in Bengaluru, Karnataka, India. The ideal candidate will have a minimum of 5+ years of work experience in Salesforce.com Projects, with expertise in Service Cloud implementations for enterprise clients.

Requirements

• Highly experienced in Administration and application development using Salesforce.com
• Deep expertise in Service Cloud implementations for enterprise clients
• Proven track record in successfully delivering end-to-end Salesforce projects with focus on customer service excellence and agent productivity
• Strong knowledge and implementation experience of Agentforce to improve service agent productivity, drive automation, and streamline service operations
• Skilled in building customer-centric solutions leveraging Service Cloud best practices
• Knowledge of analytics, reports, and dashboards for Service Cloud to monitor KPIs
• Experienced in developing and maintaining Apex Classes, Triggers, Visualforce Pages, Lightning Web Components (LWC), and Flows
• Proficient in implementing system integrations with external platforms using REST/SOAP APIs, AWS, CTI connectors, middleware tools, and Platform Events
• Expertise in customizing Salesforce with objects, workflows, process builder, roles, profiles, sharing rules, validation rules, and page layouts
• Strong understanding of Salesforce Governor Limits and experience in optimizing code to meet performance and scalability requirements

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Relocation Assistance