Systems Engineering Advisor - MDM & Endpoint

NTT DATA is seeking a Systems Engineering Advisor - MDM & Endpoint to join our team in Bangalore, India. The role involves strong hands-on delivery and advanced operational support for Mobile Device Management (MDM) and Endpoint Management services.

Requirements

• 10-15 years of experience in Endpoint Management and Mobile Device Management services
• Design, implement, and support enterprise MDM/UEM platforms
• Manage large-scale device estates across iOS, Android, Windows, and macOS platforms
• Provide expert support for MEM, MAM, MCM, compliance policies, and conditional access
• Support MDM migrations and onboarding activities under defined architectures
• Act as L3 escalation for complex device and policy-related issues
• Implement security baselines and compliance policies as defined
• Ensure SLA adherence, service reporting, and operational governance
• Support 24x7 MDM operations and critical incident management
• Drive continuous improvement through automation, reporting, and preventive actions
• Mentor L1/L2 engineers and support knowledge sharing
• Collaborate with cross-functional teams and vendors
• Maintain high standards of documentation and customer communication