NTT DATA is seeking a Systems Engineering Advisor - MDM & Endpoint to join our team in Bangalore, India. The role involves strong hands-on delivery and advanced operational support for Mobile Device Management (MDM) and Endpoint Management services.
Requirements
- 10-15 years of experience in Endpoint Management and Mobile Device Management services
- Design, implement, and support enterprise MDM/UEM platforms
- Manage large-scale device estates across iOS, Android, Windows, and macOS platforms
- Provide expert support for MEM, MAM, MCM, compliance policies, and conditional access
- Support MDM migrations and onboarding activities under defined architectures
- Act as L3 escalation for complex device and policy-related issues
- Implement security baselines and compliance policies as defined
- Ensure SLA adherence, service reporting, and operational governance
- Support 24x7 MDM operations and critical incident management
- Drive continuous improvement through automation, reporting, and preventive actions
- Mentor L1/L2 engineers and support knowledge sharing
- Collaborate with cross-functional teams and vendors
- Maintain high standards of documentation and customer communication