Cloud Managed Services Engineer (L2)

Join NTT DATA and make an impact by ensuring clients' cloud infrastructure runs smoothly. As a Cloud Managed Services Engineer (L2), you'll monitor, identify, investigate, and resolve cloud-based incidents and service requests, working closely with other teams and clients to extend necessary support.

Requirements

• Experience in Windows Server Administration, Linux Server Administration, Virtualization Administration, Server Hardware, and Storage Administration
• Moderate experience in managed services and knowledge of ticketing tools like ServiceNow
• Knowledge of management agents, redundancy concepts, and supported. technical domains like Network, DATA Center, Telephony, Exchange, Storage, Cloud, and Backup
• Strong planning skills with an ability to adapt to changing circumstances
• Ability to communicate and work effectively across different cultures and social groups
• Active listening skills, including paraphrasing and probing for further relevant information
• Positive outlook and ability to thrive in a pressurized environment
• Willingness to work longer hours when necessary and maintain a client-focused approach
• Bachelor’s degree in information technology/computing or equivalent work experience

Benefits

• Hybrid working arrangement